Last Updated: June 20, 2026
Overview
This Pricing and Subscription Policy describes how subscription plans, free trial credits, billing, renewals, upgrades, cancellations, credit usage, and refunds are handled for Setblue Social ("Setblue Social," "we," "our," or "us").
By creating an account, purchasing a subscription, or using any paid service offered by Setblue Social, you agree to the terms outlined in this Policy, our Terms and Conditions, and our Privacy Policy.
Free Trial Credits
To help new users explore and evaluate the platform, Setblue Social provides 100 complimentary trial credits upon successful account registration.
Trial credits may be used to test platform functionality, including publishing and scheduling content across supported social media platforms.
Trial credits:
Are granted once per account
Have no cash value
Cannot be transferred between users
Cannot be exchanged for refunds or monetary compensation
May expire or be modified at Setblue Social's discretion
May be revoked if abuse, fraud, or duplicate account creation is detected
Unused trial credits do not entitle users to refunds, credits, or compensation.
Subscription Plans
After trial credits have been used, users may purchase a subscription plan based on their publishing requirements.
Available plans, features, usage limits, and pricing are displayed on the Pricing page and may change from time to time.
Subscription plans may vary based on:
Monthly credit allocation
Number of connected social media accounts
Team or workspace access
Storage capacity
Premium features
Support options
Future platform enhancements
Users are responsible for selecting the subscription plan that best fits their requirements.
Credit-Based Usage System
Setblue Social operates using a credit-based publishing system.
Credits are consumed whenever content is successfully scheduled or published to a connected social media platform.
Credit Consumption
Image Posts
5 credits per platform per post
Example:
Publishing 1 image post to Facebook consumes 5 credits.
Publishing the same image post to Facebook, Instagram, and LinkedIn consumes 15 credits.
Video Posts
10 credits per platform per post
Example:
Publishing 1 video post to Instagram consumes 10 credits.
Publishing the same video post to Instagram, Facebook, LinkedIn, and Threads consumes 40 credits.
Platform-Specific Content
If a user customizes content for multiple platforms but publishes them within the same publishing action, credits are still calculated based on:
Content type (image or video)
Number of selected platforms
Credit Deductions
Credits are deducted when a publishing or scheduling request is processed through the platform.
Credit deductions may occur regardless of content performance, engagement, reach, or audience response.
Additional Credits
Setblue Social may offer additional credit packages, bonus credits, promotional credits, or plan upgrades.
Any additional credit offerings will be governed by the terms displayed at the time of purchase.
Purchased credits:
Are non-transferable
Have no cash value
Cannot be redeemed for cash
Cannot be sold or assigned to third parties
Subscription Billing
Paid subscriptions are billed on a recurring basis according to the billing cycle selected during purchase.
Available billing cycles may include:
Monthly subscriptions
Annual subscriptions
Enterprise agreements
Subscription fees are charged in advance for each billing period.
Automatic Renewals
Unless canceled before the renewal date, subscriptions automatically renew at the end of each billing cycle.
Users authorize Setblue Social to charge the applicable subscription fees using their selected payment method.
Plan Upgrades
Users may upgrade their subscription plan at any time.
Upon upgrading:
Additional credits may become available
Additional features may be unlocked
Billing adjustments may apply where supported
The applicable upgrade terms will be displayed during the upgrade process.
Plan Downgrades
Users may downgrade their subscription plan according to the options available within the platform.
Downgrades may result in:
Reduced monthly credits
Reduced feature access
Reduced account limits
Reduced team functionality
Downgrades generally become effective at the next billing cycle unless otherwise specified.
Cancellation Policy
Users may cancel their subscription at any time through their account settings.
Upon cancellation:
Future automatic renewals will stop
Access to subscription features will continue until the current billing period ends
No further subscription charges will be incurred unless the subscription is reactivated
Cancellation does not automatically delete user accounts or content.
Refund Policy
No Refunds
All subscription purchases, plan upgrades, credit purchases, and related fees are non-refundable.
Users who cancel their subscription will continue to have access to their purchased plan until the end of the active billing period, but no full or partial refund will be provided.
Refunds will not be issued for:
Unused subscription periods
Unused credits
Partial billing cycles
User inactivity
Failure to use platform features
Accidental purchases after credits have been used
Changes in business requirements
Dissatisfaction unrelated to a platform defect
Users are encouraged to review plan details carefully before making a purchase.
Failed Payments
If a payment cannot be successfully processed:
Subscription renewal may fail
Access to premium features may be restricted
Available credits may be limited
Subscription services may be suspended until payment is successfully completed
Users are responsible for maintaining valid payment information.
Promotional Offers
Setblue Social may periodically offer:
Bonus credits
Promotional trial credits
Referral credits
Discounted subscriptions
Limited-time pricing offers
Such promotions may be modified or withdrawn at any time and may be subject to additional terms.
Pricing Changes
Setblue Social reserves the right to modify:
Subscription pricing
Credit allocations
Credit consumption rules
Features and limitations
Available plans
Reasonable notice will be provided where required by applicable law.
Contact Us
For billing, subscription, pricing, or credit-related inquiries, please contact:
Setblue Social
Website: "https://social.setblue.com" || “setblue.com”
Email: info@setblue.com
Address: 2nd Floor, D House, 21st Century Building, Above HDFC Bank, Ring Rd, near WTC, Udhana Darwaja, Surat, Gujarat 395002